There is normally a scan user account with permission to access a scan folder over the network. But what exactly went wrong? Can you browse the network and access the share?Įssentially, scan to folder uses a shared folder to scan to. Correct – Windows 10 broke the scan to folder function. In my client’s case, they upgraded to Windows 10, the same time their network scanning troubles started. For example, look for software updates or additions, hardware replacements, or configuration changes. When troubleshooting software issues, the first thing you must do first is – determine what changes was made to the system when the issue started. Nevertheless, you will learn the necessary troubleshooting steps to solve this conundrum. In this article, I will not show you how to setup scan to folder nor how to configure your network scanner. Now, I want to share that solution with you. Even though the issue was clearly software based, the printer technician simply did not know how to fix it and in their mind, the hardware must be faulty.Īfter a few days of Googling, phoning and sending smoke signals, I found a solution. Unfortunately, replacing the printer would not have magically fixed their scanning woes.
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